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Our Editorial Policy

How we research, prepare and update the mental health information on this website, and the sources we rely on.

Prepared by: The Talk Shop Team  ·  Last updated: October 2026

Who prepares our content

The information on this website is prepared by The Talk Shop Team.

Our clinical services are provided by psychologists registered with the Psychology Board of Australia through Ahpra. You can read about their qualifications and experience on our Meet the Team page, and you can check any psychologist’s registration on the Ahpra public register.

How we prepare our content

  1. Research. We research each topic using up-to-date, credible sources (see “Sources we use” below).
  2. Make it local. We serve people in Melbourne and across Australia, so we use Australian and Victorian information wherever we can. This includes Australian statistics, Medicare and other Australian funding rules, and local support services.
  3. Write in plain language. We explain conditions and treatments in everyday words, without jargon.
  4. List our sources. We list the sources for our information on the page, in APA format.
  5. Check our advertising. When we write about our own services, we follow Ahpra’s advertising rules (see “Our advertising standards” below).

Sources we use

We prefer sources that are current, credible and relevant to Australia, such as:

  • Australian government and regulators, such as the Department of Health, Disability and Ageing, Services Australia, MBS Online, the Australian Institute of Health and Welfare (AIHW), the Psychology Board of Australia and Ahpra.
  • Clinical practice guidelines. We use Australian guidelines first. Where there is no Australian guideline, we use trusted international ones, such as the UK’s National Institute for Health and Care Excellence (NICE) or the World Health Organization (WHO).
  • Peer-reviewed research, such as systematic reviews and Cochrane reviews.
  • Professional bodies, such as the Australian Psychological Society (APS).

We prefer these sources to news articles or commercial websites. We list our references in APA format and link to the original source where we can.

Our advertising standards

As a provider of regulated health services, we follow the National Law and Ahpra’s Guidelines for advertising a regulated health service whenever we advertise our services. This means:

  • We do not use testimonials or client reviews about our clinical services on this website.
  • We do not promise or guarantee results. Every person is different, and outcomes vary.
  • We do not make misleading claims or overstate the benefits of any treatment.
  • We show our fees and funding options on our Our Prices page.

Some of our psychologists use approaches that have less research behind them. When we write about these approaches, we say so clearly.

Fees, Medicare and funding information

Medicare rebates and NDIS, WorkCover and TAC rules change from time to time. We check fee and funding information against official sources, such as MBS Online and Services Australia. Your exact fees and eligibility depend on your situation, so please confirm them with our reception team when you book.

This information is not a substitute for care

The information on this website is general. It is not a diagnosis, and it does not replace advice from a psychologist, a GP or another health professional who knows your situation.

If you are in crisis or your life is in danger, call 000. For 24/7 crisis support, call Lifeline on 13 11 14. You can find more support services on our Emergency Numbers page.

Corrections and feedback

If you think something on our website is wrong, out of date or unclear, please tell us. Email reception@thetalkshop.com.au or call 1300 224 665 (Monday to Friday, 8am to 8pm). We review every report and correct errors as soon as we can.

Concerns about a psychologist

If you have a concern about the care you received, please contact us first. We take every concern seriously.

You can also raise a concern with an independent body:

  • Ahpra (concerns about a registered health practitioner): call 1300 419 495 or visit How to raise a concern.
  • Health Complaints Commissioner Victoria: call 1300 582 113 or visit hcc.vic.gov.au.