Making high quality mental healthcare accessible for everyone

Our response to COVID-19

As measures for dealing with COVID-19 escalate, we would like to assure our Clients that we are constantly reviewing the situation, and rapidly putting measures in place so we can continue to provide your therapy.

How will COVID-19 affect your therapy at The Talk Shop?

We are continuing to provide therapy within the constraints of the current COVID-19 community prevention measures.

Your therapy session can be held via phone or video call, generically referred to as “telehealth“, where suitable for your situation, and eligible (for Medicare funding or similar). More information see our Telehealth therapy and Telehealth eligibility pages

What are we doing about COVID-19?

  • As per Department of Health advice as at 15 March 2020, any staff who have recently returned from travel outside Australia are undergoing self-isolation for 14 days. Any Clinicians in this situation will be still be able to conduct therapy sessions remotely, via telehealth.
  • We have taken measures in our offices to minimise the potential for exposure to COVID-19.
  • We’re ramping up our ability to conduct more sessions via telehealth, to minimise disruption to your therapy wherever possible.

What can you do?

Follow the current Australian Government Department of Health guidelines, and as communicated through the media.

Be tolerant of each other and our staff – we will not tolerate aggression or violence; this is a difficult time for everyone.

Let us know before your appointment if you feel unwell.

Attend your session. If you do NOT meet one of the criteria for self-isolation or vulnerability, you are expected to attend your session as scheduled, be that at our office, or via telehealth. Please let us know as soon as possible if you will be unable to attend your appointment, so that your appointment can be made available to other Clients waiting for appointments.

Practise basic protective measures against the new coronavirus to protect yourselves and prevent spreading it to other people especially to those who are most at risk.

If you suspect you may have the disease, please call Coronavirus Hotline 1800 020 080.